There are three statuses shown for each order - the main status, payment status, and shipping status. This section explains what each status and its values’ mean.
Main status
The order’s main status lets you know how far an order has been processed, starting with “New” and ending with “Invoiced”. All statuses and their explanations are below:
| New | The order has just been placed. It hasn’t been processed yet. |
| Confirming | Waiting for the merchant’s confirmation after having made changes to the order, for e.g increase product prices or reduction in the number of boxes due to stock shortage. |
| Confirmed | When your merchant has agreed to the changes made to their order. |
| Canceled | The merchant has decided to cancel the order. Order details can no longer be amended by you nor the merchant. |
| Rejected | When all order items have been rejected by you. In this status, changes to order items can still be made by you. |
| Invoiced | When an invoice for this order has been issued. The order’s payment status will automatically change to “Pending” when invoiced. |
Payment status
The order’s payment status reflects how far the merchant’s payment has been processed. FMI manages the payment status of the order.
| Not set | Payment has not been requested from your merchant yet. |
| Pending | Payment has been requested from your merchant for the order. |
| Processing | The payment has been sent by your merchant and we are verifying the payment. |
| Secured | Merchant’s payment has been verified. |
| Paid | The payment of this order has been transferred to your bank account. Payment for an order can be released when its shipment status is Completed. |
Shipping status
Once the payment status becomes Secured, you can start processing the shipment while being rest assured that the order’s payment is secured and safe with us.
You will need to maintain the shipping status to inform your merchant of the shipment progress:
| Not set | Shipment has not started yet. |
| Departed from warehouse | Shipment has departed from the warehouse and in transit to the departure port. |
| Arrived at departure port | Shipment has arrived at the departure port and is waiting for pick up. |
| Departed from departure port | Shipment has departed from the departure port and is en-route to the merchant. |
| Arrived at arrival port | Shipment is ready for the merchant to pick up at the arrival port. |
| Completed | After shipment reached the arrival port either with no claim in 48 hours, or the claim has been resolved. This status is managed automatically upon FMI |
For FOB orders, you can update the status up to “Arrived at departure port” and other shipment statuses afterwards will be managed by your merchant.